Knowledge The major problem in this case study was that the volunteer supervisor was engaged in so many projects that she did not invest the time to communicate projects to delegate to the volunteer. Most volunteers for this organisation worked on updating databases, solicitations, and mailings. Therefore, it was only through horizontal top down communication from this particular supervisor that these special projects could be delegated. Because the volunteer work was so different than the other volunteers, there was no real value to vertical communication.
In the development of an organizational structure, communication channels are an important consideration. The manager in a hierarchical system becomes a link in the communication chain. It is the hierarchical system that gives direction to and imposes restrictions upon the flow of communications.
Management decisions and directions flow from higher to lower levels in the organization. Responses and reports from the lower level managers flow upward in the organization. Managers also spend time communicating with their peers.
Therefore, we see from the outset that communications must function effectively in a lateral direction, as well as downward and upward. Committees influence the communication process within an organization.
A well-run committee can serve as a supplementary link in the communication chain and provide a means for disseminating information.
However, committees often fail to ensure that Managers A and B tell each other what they wish or need to know. Although they cannot give directions or issue procedures, staff members influence the communication process within an organization.
The advice or recommendations of staff members are accepted by subordinate managers, because of the anticipated support by the staff member's superior.
When a staff member is given functional decision prerogatives, he essentially assumes the same status as his superior with respect to such matters. Warner believes that "one's accomplishment is A multiplicity of encoders, channels, decoders, and feedback mechanisms can be used.
However, for the information in a message to be processed clearly, quickly, and with a minimum amount of degradation, management must establish clear, formal communication channels.
Let's assume the message to be transmitted originates with the manager, or that he is serving as the agent for passing along a message from another source. Regardless of the source, the message passes through his the sender's filter before it reaches the intended recipient.
The sender injects his attitudes and perceptions into the message; determines who should receive it; and the channels through which it should flow, i.
The attitudes and perceptions of the recipient, of course, influence the message translation, as well as the feedback he provides. Peter Drucker, noted exponent of good management practices, says: He doesn't "handle" people, but instead he motivates, guides, organizes people to do their own work.
His tool - the only tool - to do all this is the spoken or written word or the language of numbers. It does not matter whether the manager's job is engineering, accounting, or spelling.
To be effective, a manager must have the ability to listen and to read, and the ability to speak and to write. Managers need skill in getting their thinking across to other people. The Communication Channels The communication channel selected for transmitting a message plays a significant role in maintaining the quality of the original message in its passage from the sender to receiver.
The sender, given the opportunity to weigh the merits of using an oral or written communication, or a combination of the two, selects the most effective for the situation. Regardless of the communication channel selected, the sender will encounter obstacles.
In the previous chapter, the various barriers to effective communication were analyzed. Considering the possible barriers, the sender must choose the channel which he feels will best guarantee transfer of the essence and meaning of his message without misunderstanding or distortion.
To counteract possible interference in the communication channel, the message should attract attention, contain redundancy, continue repetition, or use a combination of these approaches. To attract attention, the message must be different from others competing for the recipient's time.
A short handwritten message instead of the usual typed message is one method that can attract attention. The sender should avoid too much redundancy because this tends to clutter the communication channel.
To provide repetition, the message must be transmitted through more than one channel, as in spoken and written form, or transmitted more than once through the same channel, as in TV advertising.Process of Communication in an Organization!
Communication is the process containing three elements viz. sender, message and receiver. These three elements are essential to complete the communication process. The working of communication process is shown in the diagram below: The following steps are involved for completion of communication process: 1.
A Communication Process, or Communications Management Process, is a set of steps that are taken every time formal communications are undertaken in an organization.
A Communications Process is undertaken as part of Communications Management and helps to ensure that your stakeholders are kept regularly informed.
The handbook is intended to help people: (1) redesign existing organizational processes, (2) invent new organizational processes (especially ones that take advantage of information technology), and (3) share ideas about organizational practices. Report on existing processes of communication in an organization Today organizations have been reached to a new level.
They have to maintain many interest groups and communicate with them for the operation of organization.
dentify the existing processes of communication in the given case study and explain the different communication processes available to a small voluntary organisation Assignment Number: 2.
Case Study Assessment Format: Produce a report. Make a Report on existing processes of communication in an organisation.
Communicate as noun, communicate (as verb) to other people, communicate (as verb) between other people, all this terms often used interchangeably, means the process which penetrates almost all activities covered by the people and organisational activity.